How it works

Live in four clear steps

We handle the setup. You approve the answers. Your agent goes to work.

01
We learn your business
A short call to understand your services, customers and the questions you get every day.
02
We train the agent on your services
Prices, FAQs, policies, images and videos — organized per service.
03
We connect it to your channels
Your WhatsApp number first, then calendar, CRM and more when you need them.
04
It starts replying, booking and following up
Fully tested before launch, with special cases handed to your team.

WakilSmart can be trained on

Under the hood

From message to booking — automatically

WhatsApp AI Agent

Customers message the number they already know. WakilSmart answers from your knowledge base and acts in your systems.

What it handles

Security & trust

Security is part of the architecture — not an add-on.

Encrypted communication
All traffic runs over HTTPS/TLS, and WhatsApp messages travel encrypted in transit through Meta's official Cloud API.
Secure API architecture
Every request is authenticated, validated and scoped to one business.
Server-side secrets
AI, payment and WhatsApp keys never reach the browser.
Role-based access
Separate permissions for customers, staff and administrators.
Data protection
Strict tenant isolation — an agent can only read its own business data.
Audit-friendly logging
Administrative changes are logged without storing conversation content.
Human handoff
Sensitive or unusual cases go to your team, not guessed by AI.
Backups
Database backups on the hosting provider's managed schedule.
Rate limiting
Protection against abuse and message floods on every public endpoint.

We do not claim certifications we don't hold. Ask us for our current data-processing details.

Let WakilSmart answer, book and follow up — while you focus on the work.